Q: Where is the ice rink?
A: The Ice Rink is located in Town Hall Gardens on Lord St, in front of the Atkinson. Use Sat Nav post code PR8 1DA
Q: When is it open?
A: The rink is open daily 11am - 8pm from 5 December - 3 January, except Christmas Eve 11am - 5pm, Christmas Day, closed. The last session starts an hour before closing.
Q: Where can I park?
A: The ice rink is a five minute walk from the nearest public car park which is on Tulketh St, PR8 1AG
Q: Where are the nearest public toilets?
A: These are provided in the nearby Atkinson building up until 7.00pm. After this time, you can use the coin operated toilets off Eastbank Square
Q: How do we buy our tickets?
A: You can purchase your tickets over the phone by calling 0115 807 7900 (Monday-Friday 9am-5:30pm), online at visitsouthport.com or in person at the on-site box office. Please note the box office will be on site from December 5th.
Q: How long do the sessions last?
A: Sessions start on the hour and last 45 minutes. Please arrive promptly for your session allowing time to collect your boots.
Q: Is skate hire included in the ticket price?
A: Yes!
Q: Can I bring my own skates?
A: Yes, of course you can! Please make sure that they are in good condition, and that you have fitted them properly before skating.
Q: Should we book ahead?
A: There are only 40 skaters allowed on the ice per session, so we advise you to book ahead to avoid disappointment. You can turn up to any session without booking - if it's full, we'll just book you on to the next available one.
Q: Is it real ice?
A: Yes! This is a real ice rink - not artificial.
Q: What should we wear?
A: The ice rink is inside a marquee, but it will be cold, so wear suitable clothing. We suggest you wear thick socks and gloves.
Q: How big is the ice rink?
A: The ice rink measures 15m from front to back, and is 10m wide.
Q: Are children allowed on the ice rink alone?
A: No. All children aged 15 and under must be supervised at all times when at the ice rink. Children aged 5-8 must be accompanied by an adult and supervised on the ice (1 adult can supervise up to 2 children of this age). Children aged 9-15 must be supervised rink-side by an adult (1 adult can supervise up to 6 children of this age). Children aged 4 and under are not permitted on the ice rink.
Q: Are there skating aids available for hire?
A: Yes, polar bear skating aids are available to hire at the rink. They are suitable for all ages and cost £3.00 per session
Q: What happens if my boot size isn't available?
A: Boots are available from child size 11 (29) to adult size 13 (48.5). If your boot size isn't available for your session, we'll book you on the next available session or refund your ticket.
Q: What if I book ahead and then can't make the session?
A: Tickets are non-refundable and non-transferable (at the discretion of management), so please be sure before you book your tickets.
Q: What if I'm late for my session?
A: All sessions start on the hour, and we advise you to arrive at least 10 minutes early to give you enough time to walk to the ice rink and collect your skates.
Q: What if I've lost my ticket?
A: Tickets must be kept very safe as we cannot re-issue lost tickets. Entry will not be granted to those without a valid ticket.
Q: Can I bring the dog?
A: Sorry - dogs are not allowed in to the Southport Ice Rink marquee except for assistance dogs.
Q: Is there anywhere I can get food and a drink by the ice rink?
A: There is a cafe with a selection of hot and cold food and drinks, an outdoor licenced bar and swing grill located close to the rink
Q: I am currently planning my works Christmas party. Can I book the rink for exclusive use?
A: Yes you can hire the rink for your exclusive use. The fee is £500. For more information call Enda Rylands 07913 253872 or email info@southportbid.com
